Our payment processing is looked after by Paypal, an internationally respected digital sales operator with state of the art online security and customer service. You can pay using your Paypal account or, if you don't have one, checkout with your Credit Card using the Paypal payment gateway.
What do you do with my personal data?
We keep none of your financial data, which is processed, completely independently, by our chosen payment provider PayPal. The only details we keep are any you have provided us when you’re signing up to our Newsletter, and any information that you have entered in the download process. We guarantee that none of this information is ever, or will ever be, passed on to any third party. We hate spam, and will not be party to any distribution of personal data. Our instruments and sample pools are watermarked and linked to purchase information (credit card, paypal and invoice information) and download IP(s) address(es).
If I buy downloadable sounds from Sonokinetic can I sell my productions?
Yes. When you buy sounds from Sonokinetic you buy a license to use the samples in your own productions. Note that you are not obtaining OWNERSHIP of the sounds – you are in fact purchasing a LICENSE to use the sounds within your musical compositions, whether or not your compositions are released commercially. The license is non-transferable, so if you are using an illegal copy of the product, you are not authorised to use the sounds. The original producer of the sounds will always remain the owner of the actual sounds. You can find more specific license information on the Licensing Agreement page.
Can I use the sounds to make library / production music?
Of course. Just so long as you follow the guidelines specified below in 'How can I use the samples?' – ensuring that the samples are used as parts of compositions and are not used in isolation.
Who else can use the sounds I have purchased?
Nobody, unless they have also purchased the same sounds. Only the ORIGINAL PURCHASER of the sounds has the right to use them commercially. This means that you cannot sell or give away the sounds to anyone else. If you do, and someone else uses the sounds within a commercial release, they will have to pay royalties to the relevant producer / company for using the sounds. You will also have broken the law.
Do I have to credit my use of the sounds on my album sleeve, etc?
No, you don’t have to – but it is often appreciated by us.
I make awesome sounds. Can I contribute to Sonokinetic Projects?
We are always pleased to hear from top-class sound designers and sample producers. We pay well for the right material and we’re a young, friendly and exciting company to work with. Contact us at support.sonokinetic.net if you think you’ve got what it takes.
Is my credit card & paypal information safe with Sonokinetic?
We use Paypal as our main payment handler. Please refer to their website for detailed information regarding security.
What methods of payment does Sonokinetic accept?
We accept payments through Credit Card and Paypal.
Can I purchase without opening a paypal account?
Yes you can, although the Credit Card button on checkout routes you to a Paypal page, it will allow you to pay with your card details without opening a Paypal account. In this case Paypal is just used as a payment processor and you can use your credit card in a similar way to other payment processors, without the need for a Paypal account.
We do not offer returns. All sales are final. You can contact us on support.sonokinetic.net for any feedback or suggestions concerning any purchased products. Please note that by purchasing and downloading our products you agree to this non-refundable disclaimer.
Does Sonokinetic have an Academic Discount program?
We offer a 15% discount to everyone that can provide us with a valid student or faculty card (in their name) from a music or film related educational institution. Please contact us at support.sonokinetic.net before your purchase with a scan of your ID and a mention of the products you intend to buy, and we will issue a custom discount coupon in your user area at users.sonokinetic.net. Already discounted products are not eligible for educational discounts.
Will my information be shared?
We will never share your information with any 3rd parties.
Are all samples used in the demos on the product pages present in the displayed sample libaries?
Please note that all demos not composed and produced by Sonokinetic are licensed to Sonokinetic by the producers and composers. Most audio demos include instrumental elements not included in the presented library. We do not accept liability for incorrect use of 3rd party licensed software, samples, sound effects and any other production application in the demos written by demo composers. The responsibilities and liabilities for the compositions presented on Sonokinetic domain or web presence of any kind, soundcloud and any other publishing domain lay fully with the composer and producer of the demo track(s).
How can I use the samples?
You may use the library samples in combination with other sounds within a musical context in your compositions. You may release such compositions commercially without payment of any further fees or royalties for such usage. For example, if you are the original purchaser of Sonokinetic “Grosso” and you used it for a television commercial, simply by combining its orchestral phrases with dialogue and fx, and it was broadcast hundreds of times, you would keep all royalties that the advert earns you, because you have purchased a private license to use the sounds commercially. You cannot use the sounds in isolation (i.e. when not within musical compositions) as part of a commercially released project – for instance you cannot use the sounds to make another sample CD or multimedia sound library DVD/CD.
Why can’t I extract the other archive rar parts (Parts 2, 3, 4 and up)?
You only have to open the first part of the archive collections. (Part 1.) The other parts will be extracted automatically.
I’ve got a question you haven’t answered!
No problem. Just contact us at support.sonokinetic.net and one of the team will get back to you ASAP – usually the same day and often within an hour or two.
Do I need to register my library or serialize my patches?
When you purchase and download a product from our store your personal information and download-IP address will be logged to the unique download you have paid for and downloaded. The instrument patches and sample pool have been watermarked and linked to your provided paypal / credit card information and download-IP address. You do not have to register or enter a serial number.
Do your prices include VAT?
No, our prices are displayed ex VAT. If you are from the EU the VAT rate for your country will be added to the price. If you have a valid EU VAT number or if you are from outside the EU no VAT will be added to your purchase. Please note that for customers with Dutch VAT numbers we cannot omit the VAT amount because we are based in the Netherlands.
What VAT rates do you apply?
What are your Terms & Conditions?
NON-Refundable Products purchased that are downloadable are not refundable. It is not possible for us to keep track of installation, un-installation, removing or deleting downloadable software on customers computers and therefore we don’t issue refunds for downloadable products to avoid continued use after refunding. This declaimer waivers European law on digital refunds. Fraudulent online Transaction Claims, Fraudulent Credit Card Charges or Fraudulent Claims, all requests to negate charges are investigated by our web administration legal advisors. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services and authorities.
About online support
A representative will follow up with you as soon as possible, typically within 48 hours of your request. We often try to respond quicker than this, but please note that we operate in European time zones and we don't always work nights.
Where can I purchase a version of the libraries “Maasai” and “Haka”?
“Maasai” & “Haka” are available at Alexander Publishing and sold by the Landau Music Group.
For more information please redirect your questions to Alexander Publishing or the Landau Music Group
Can I re-download a bundle purchase?
Due to the changing character of the bundles we cannot guarantee a full download of a specific configuration longer than 12 months, so make sure you have backups.
What is your policy regarding new libraries and sales/discount campaigns?
Sonokinetic strives to uphold the value of our newly released sample libraries at www.sonokinetic.net. Meaning that we retain the right to exclude our latest (and arguably greatest) products from discount campaigns for at least six months after their release.
Can I install Sonokinetic Libraries on more than one computer?
You can, as long as these computers are part of your own personal workstation, so for instance a desktop and a laptop computer, or your studio and your home computer. For more detailed information on this you can read our EULA
What is your Shipping Policy?
After checkout and clearing of your payment through our online store your hardware products (USB and/or HDD) will be send by express mailing services. Depending on your location delivery will be made within aprox. 2 to 6 working days. For more information regarding your shipment refer to your order account and provided shipping tracking code which will be send to your registered email address. For specific shipping questions please follow http://support.sonokinetic.net
WHAT ARE THE RESTRICTIONS FOR DOWNLOADING PRODUCTS FROM YOUR SITE?
Sonokinetic monitors all download activity on https://users.sonokinetic.net We do not permit downloads through VPN connections. If you attempt to download via VPN, your account and licenses may be suspended.
All Sonokinetic libraries are watermarked and linked to individual purchasers and their account.
CAN I ADD SONOKINETIC PRODUCTS PURCHASED FROM OTHER VENDORS TO MY USER ACCOUNT?
Yes you can, open a support ticket at support.sonokinetic.net with attached the purchase details as received from the third party vendor, including invoice ID and download links.
How do I create a Sonokinetic User Account?
If you are an existing customer who purchased products before the Sonokinetic User Account was available, activate your account by requesting a new password on the email address used for your purchases with us at https://users.sonokinetic.net. If you are a new customer, you will be prompted to create an account while purchasing your first product.
Can I still buy Legacy products?
Sonokinetic upholds a high standard of quality for the instruments in their catalogue. From time to time Sonokinetic either updates older instruments or retires them from service. The retired sample libraries are still available from the user backend as Legacy downloads for users that have purchased them in the past.
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